Terms And Conditions

Terms and Conditions

Effective Date: [2025]

These Terms and Conditions (“Terms”) govern your use of the Kota Tours website and services. By accessing or using our website, booking travel services, or making inquiries, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.


1. General Information

Kota Tours provides premium travel services, including tour packages, booking assistance, and personalized travel arrangements for individuals, couples, families, and groups. All services offered are subject to the terms outlined below.


2. Booking and Payment

Booking Confirmation

All bookings are subject to availability. A booking is considered confirmed only after you receive an official confirmation email or booking receipt from Kota Tours.

Payment

Full payment may be required upon booking, depending on the tour or service. Payments must be made using secure methods as specified on our website.

Pricing

Prices listed on the Kota Tours website are subject to change without prior notice. The price confirmed at the time of booking will be the final price for that service.

Currency

Payments are to be made in the currency specified during the booking process. Customers are responsible for any fees or charges related to currency exchange fluctuations.


3. Cancellation and Refund Policy

Cancellations

If you wish to cancel your booking, please contact us as soon as possible. Cancellations are subject to the specific cancellation policy attached to the booked service, and fees may apply.

Refunds

Refunds, when applicable, will be processed according to the specific terms set for each service or package. Certain tours and services may be non-refundable.

No-Show Policy

Failure to show up for a booked service or trip without prior notice will result in no refund, unless otherwise specified.


4. Customer Responsibilities

Accurate Information

You are responsible for providing accurate and complete information during the booking process. Any discrepancies in personal details, travel documents, or payments must be corrected before the booking is finalized.

Travel Documents

You must ensure that you have all necessary travel documents, including a valid passport, visas (if required), and any health-related documentation for travel.

Conduct

You agree to comply with local laws and regulations and to behave responsibly during all tours and services. Kota Tours reserves the right to terminate any service without refund if customer behavior is inappropriate.


5. Modifications to Services

Changes to Services

Kota Tours reserves the right to modify, reschedule, or cancel services due to unforeseen circumstances, such as natural disasters, political unrest, or other events beyond our control. If changes occur, we will notify you promptly and offer alternatives or applicable refunds.

Service Availability

All services depend on availability. We may substitute accommodations, tours, or experiences if necessary to ensure service quality.


6. Liability and Disclaimers

Limitation of Liability

Kota Tours is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or services, including personal injury, loss of data, or business interruption.

Third-Party Services

Some services are provided by independent third-party suppliers, such as hotels, airlines, and transport companies. Kota Tours is not responsible for the actions or omissions of these third parties and disclaims liability for issues that may arise during the provision of their services.

Force Majeure

Kota Tours will not be liable for any failure or delay in providing services due to circumstances beyond reasonable control, including but not limited to natural disasters, war, terrorism, epidemics, or governmental restrictions.


7. Privacy and Data Protection

By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy. Kota Tours is committed to safeguarding your data and maintaining its confidentiality.


8. Intellectual Property

Copyright

All content on the Kota Tours website, including text, images, logos, videos, and materials, is owned or licensed by Kota Tours and protected by copyright and intellectual property laws.

Use of Content

You may not copy, reproduce, distribute, or use any content from our website without prior written consent.


9. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Insert Country or Region].

Dispute Resolution

Any disputes arising under these Terms will be subject to binding arbitration or the jurisdiction of the competent courts in [Insert City or Region].


10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Your continued use of our website and services constitutes acceptance of these updated Terms.

Refund Policy

Effective Date: [2024]

1. General Refund Policy

At Sharm Web, we strive to provide the best travel experiences. If you are not satisfied with our services or need to cancel your booking, please review our refund policy below.

2. Cancellation and Refund Terms

  • Cancellations Made by the Customer:

    • More than 30 days before the tour date: Full refund minus any non-refundable expenses (e.g., bank fees, third-party service costs).
    • 15-30 days before the tour date: 50% refund of the total booking amount.
    • Less than 15 days before the tour date: No refund.
  • Cancellations Made by Sharm web:

    • In the unlikely event that we need to cancel a tour, we will offer you a full refund or the option to reschedule for a different date.

3. Refund Process

To request a refund, please contact us at [your email address] with your booking details. Refunds will be processed within 14 business days from the date of approval.

4. Non-Refundable Items

Certain items are non-refundable, including:

  • Entrance tickets to attractions.
  • Special event tickets.
  • Custom and personalized tours.
  • Any additional services or products listed as non-refundable at the time of booking.

5. Changes to Bookings

  • Modifications: Changes to your booking (e.g., date changes) are subject to availability and may incur additional costs.
  • Transfer of Booking: You may transfer your booking to another person if you notify us at least 15 days before the tour date. The new participant must meet all conditions for the tour.

6. Contact Us